The target group for the program are social housing renters, that is; renters and residents who are either commencing a tenancy or residing in public housing or long-term community housing properties including rooming houses owned by the Department of Families, Fairness and Housing or a Registered Housing agency. Where a public housing resident would qualify as a renter under the Departments Transfer of Tenancy Policy provides assistance to establish them as renter under the lease. The program provides information, advice and support to establish tenancies, intervene where tenancies are at risk, assist to support with non-urgent and urgent maintenance issues and transfer application assistance.