Temporary crisis accommodation (TCA), also referred to as crisis supported accommodation (CSA), provides safe, short-term accommodation in response to the immediate needs of people in housing crisis. TCA provides case managed assessment, support and referral services aimed at resolving clients’ crisis issues and accommodation needs, to improve access to a range of health and social supports, income support, long-term secure and affordable housing, training and employment opportunities.

Connecting clients with support services is the primary aim of TCA, with accommodation an ancillary outcome. It is intended that clients in TCA are provided with appropriate support during their stay that will help stabilise their immediate crisis situation and assist them to transition to stable medium to long-term accommodation, such as temporary housing, public housing and private rental. TCA is provided for:

• families and individuals who are homeless or at risk of homelessness;
• women and their children who are escaping family violence;
• young people between the ages of 15 and 24 years who are homeless, at risk of homelessness or escaping family violence.