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Applications close:
August 29, 2022 5:00 pm
Contact (please send queries to):

Cindy Pullar, Executive Director 243 455
Manager Care Services
An Exciting NEW! Leadership role has been developed in response to the continued growth of our Organisation. This role will be instrumental in delivering regulatory compliance and best practice for our Care Services programs.
About Quantum Support Services:

Established in 1987 we are Industry Leaders striving to provide services to positively improve lives within the Gippsland community. Quantum is a child safe organisation who believes the celebration of diversity makes us and the community stronger.  We are committed to embracing everyone’s individual differences so that we can help create a strong workplace and community that is empowered to reach its potential.

About the role:
  • Work as part of an innovative Leadership Team 
  • Established and passionate community NFP 
  • Offices across 4 locations in Gippsland, with flexible hybrid WFH 
  • Attractive total remuneration package (by negotiation)


Reporting to the General Manager of Therapeutic and Family Services the role is to lead and manage the high-level compliance for Care Services standards and regulations in the delivery of client services for children and young people.  This will include but not be limited to – Foster Care, Kinship Care and Targeted Care Packages. 

As an agile and growing NFP, the Manager will lead and develop innovative Foster Care recruitment campaigns to grow the program, drive and manage planning and support for children and young people and lead and oversee the implementation of trauma informed therapeutic responses to children and young people residing in care. 

Key responsibilities of the role

  • Provide high quality leadership and direction to Team Leaders and direct reports in order to oversee the operations of Quantum’s Care Services programs 
  • Coordinate, and in consultation with the General Manager, conduct program planning, review and development.  
  • Lead the ongoing implementation, evaluation and monitoring of program service delivery requirements, including performance against targets, and contribute to future planning. 
  • Ensure regulatory compliance and other reporting and administration requirements of the program and organisation are completed accurately and on time. 
  • Ensure the program is represented at relevant local, regional, and state forums and networks. 
  • Monitor program performance against budgets ensuring program expenditure is aligned with budgetary expectations. 
  • Provide leadership to deliver high quality services to clients utilising a trauma informed and advantaged thinking framework. 
  • Ensure the effective operation of the program’s after-hours service and participate in the back up on-call service if required.  
  • Provide or facilitate staff debriefing when required.  
  • Participate in, and coordinate, community development activities 
  • Commitment to continuous improvement including involvement in the ongoing evaluation and monitoring of both the program’s and the agency’s service delivery and contribute to future planning. 
Employee Benefits and Skills & Experience:

To have success in the role you will be highly motivated with a collaborative, positive, and professional mindset.   You will also have: 

  •  Demonstrated working knowledge of the Child Protection, Children’s Court and Care Services systems. 
  • Understanding of Government reform agenda in the area of Care Services, including understanding of Child Safe Standards, Charter of Rights for Children in Care, Reportable Conduct Scheme and Client Incident Management System.  
  • Experience in leadership including the capacity to lead and support staff groups.  
  • Excellent communication and interpersonal skills that are versatile and can be appropriately used when working with colleagues, Government Departments, and community organisations.  
  • Demonstrated ability to understand, monitor and manage program budgets effectively 
  • Demonstrated experience and knowledge of case management practices and the ability to support staff in resolving complex case issues. 
  • Experience in providing formal and informal supervision to program staff. 
  • Tertiary qualification in a related field (Degree level preferred) however Diploma with extensive experience in the field, including leadership experience, will be considered.   


What’s in it for you

  • A Senior Leadership role. 
  • Competitive remuneration package – to be negotiated. 
  • Hugely diverse and supportive workplace culture with ongoing hybrid WFH. 


How to apply:

For further information and to review the Position Description please refer to the attached document.

This role is considered an ‘authorised worker’. In light of the Chief Medical Officers advice only COVID-19 vaccinated (or exempt) applicants should apply. 

To apply please submit a detailed cover letter with your current Resume and 3 referees to

For further information in relation to this opportunity please contact Cindy Pullar on 1800 243 455 and for information regarding the Total Remuneration Package please contact Natalie McDonald on the same number. 

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